Returns & Refunds Policy

Make Chaos Limited (trading as KuziTees)
Registered in England and Wales
Registered Office: Unit 7, Victoria Enterprise Estate, Victoria Avenue, Peacehaven,  BN10 8HJ, United Kingdom

Website: www.kuzitees.com
Email: shop@kuzitees.com 

Last updated: 7 March 2026

This Returns & Refunds Policy forms part of our Terms of Service and applies to all purchases made via our website.

By placing an order, you agree to this policy. We are not responsible for unauthorised returns.

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1. Contact Before Returning

You must contact shop@kuzitees.com before returning any item.

Returns sent without prior authorisation may be refused and returned to sender at your expense.

We are not responsible for unauthorised returns.

2. Your Right to Cancel (UK & EU Consumers)

If you are purchasing as a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To exercise this right:

• You must notify us in writing within 14 days of delivery.
• You then have a further 14 days to return the goods.

Failure to notify us within this period may invalidate your cancellation request.

3. Condition of Returned Goods

Returned items must:

• Be unworn and unused
• Be unwashed
• Be in original packaging
• Have all tags attached
• Be free from marks, odours, pet hair, damage, or alteration

You are responsible for taking reasonable care of goods while in your possession.

We reserve the right to reduce your refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

If items are returned in a non-resellable condition, we may:

• Refuse the return, or
• Apply a deduction to the refund

4. Restocking & Processing Fee

For approved change-of-mind returns, we reserve the right to deduct a 10% restocking and processing fee to cover non-refundable payment processing, handling and administrative costs.

This fee does not apply where goods are confirmed faulty or misdescribed.

5. Non-Returnable Items

The following items are non-returnable unless faulty:

• Personalised or custom-made products
• Made to order or print on demand items
• Limited run or exclusive products
• Opened hygiene-sensitive goods
• Gift cards
• Digital downloads
• Sale, discounted or clearance items

This is in accordance with Regulation 28 of the Consumer Contracts Regulations 2013.

6. Sale & Promotional Items

All sale, discounted, promotional and clearance items are final sale and non-refundable unless faulty.

By purchasing such items, you acknowledge:

• They are sold at a reduced price
• Returns for size, preference or change of mind are not accepted
• Exchanges are not guaranteed

Your statutory rights in relation to faulty goods remain unaffected.

7. Print & Production Variations

KuziTees products may be produced using varying garment blanks or production methods depending on availability.

Minor variations may occur in:

• Print placement
• Colour tone
• Fabric composition
• Garment brand
• Sizing tolerances

Website images may include mock-ups for illustration purposes.

Such variations do not constitute a fault and are not grounds for return or refund.

8. Faulty or Misdescribed Goods

If goods are faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015.

You must notify us within 14 days of delivery and provide:

• Clear photographs
• A description of the issue
• Your order number

We reserve the right to inspect and investigate all claims before issuing a remedy.

Where a fault is confirmed, we will offer one of the following remedies (at our discretion and in accordance with applicable law):

• Repair
• Replacement
• Refund

9. Return Shipping Costs

For change of mind returns:

• You are responsible for return shipping costs.
• Original shipping fees are non-refundable.

For confirmed faulty or misdescribed goods:

• We will reimburse reasonable standard return shipping costs after inspection and confirmation.

We strongly recommend tracked and insured postage for returns. We are not responsible for items lost or damaged during return transit.

10. Refund Processing

Approved refunds will:

• Be issued to the original payment method
• Be processed within 14 days of receiving and inspecting the returned goods

We may withhold the refund until:

• The goods are received, or
• You provide satisfactory proof of return

11. Fraud & Abuse Prevention

We reserve the right to:

• Refuse returns showing signs of wear or misuse
• Refuse excessive or repetitive returns
• Suspend or block accounts
• Dispute chargebacks
• Recover administrative and financial losses arising from fraudulent disputes
• Initiating a chargeback without first contacting us may result in account restriction.

12. International Returns

For international customers:

• You are responsible for accurate customs declarations
• Import duties and taxes are non-refundable
• Return shipping costs are your responsibility unless goods are faulty

Any customs charges incurred due to incorrect return labelling may be deducted from your refund.

13. Your Statutory Rights

Nothing in this policy excludes or limits your statutory rights under UK or EU consumer protection law.